Something Divine
Thank you so much for choosing Something Divine to browse for gifts and cards. Your custom is extremely important to us.
Use this section for information regarding the terms and conditions that govern your use of the site. By using our website, you accept these terms and conditions in full. If you disagree with any part of these terms & conditions, please do not use our website.
You will be asked to expressly agree to these terms and conditions before ordering Products from this site. Please read them carefully. If you do not agree with them, please do not order any Products from this site. In order to indicate your acceptance of these terms and conditions, you must tick the box indicated "I have read and agree to the terms and conditions" in the shopping cart.
Please note that you may only purchase Products from this site if you are over 18 and resident in England or Wales.
It may be useful for you to use the following hyperlinks to take you to a specific section:
Something Divine Terms & Conditions
Something Divine Website Terms & Conditions
Something Divine Privacy Policy
Something Divine Website Disclaimer
It may be useful for you to use the following hyperlinks to take you to a specific sub-section:
Something Divine Terms & Conditions
(1) Making a Contract with Something Divine
(2) How to place an Order with Something Divine
Something Divine Website Terms & Conditions
(2) Intellectual Property Rights
Something Divine Privacy Policy
(1) What Information do we collect?
(5) Security of Your Personal Data
(2) Intellectual Property Rights
Something Divine Terms & Conditions
(1) Making a Contract with Something Divine
When you place an order with Something Divine, you are making an offer to purchase goods. We will send you an e-mail to confirm that we have received the order. The advertising of Products on the site constitutes an ‘Invitation to Treat' which means that your order is an offer, not a contract of sale between you and Something Divine.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, or if we are unable to obtain authorisation for your payment, we will advise you of this. You will not receive an e-mail confirming your order, and there will be no contract between us.
(i) Refusal of Transaction
Something Divine reserves the right to withdraw any products or services from this website at any time and/or remove or edit any materials or content on this website. We reserve the right to refuse to process a transaction for products or services at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product or service from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction process after processing has begun.
(2) How to place an Order with Something Divine
(i) After browsing the site, and familiarising yourself with the terms and conditions, click the ‘Buy Now' button on the product you wish to purchase. This will add the product to your shopping cart. You can return to the shopping area and add more products to your shopping cart if you wish. You have the opportunity within the shopping cart to further manage your order, by amending quantities, deleting products or adding gift-wrap and gift cards.
(ii) When your shopping cart is complete, click the ‘Checkout' button. If you are a new customer, you must then create an account with us and log in. If you are an existing customer, you must enter your login details.
(iii) Once you are logged in, you must select your preferred method of delivery, preferred delivery address, and confirm your Order and your consent to the terms of this Agreement.
(iv) You will be transferred to the Barclays secure website, and Barclays will handle your payment.
(v) We will then send you the First Acknowledgment in the form of an email thanking you for your order.
(vi) Once we have checked whether we are able to meet your Order, we will either send you the Second Acknowledgment in the form of an email accepting your order (at which point this Agreement will become a binding contract) or we will confirm by email that we are unable to meet your Order.
Please note that we will not file a copy of this Agreement. We may update the version of this Agreement on the Site from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of this Agreement for your records.
Something Divine aims to pack and despatch your order to the address specified by you quickly and efficiently. Orders received before 2pm Monday to Friday will be despatched the same day. The delivery method used is based on the size, weight and value of the order.
(i) Delivery Charges
(a) Standard delivery: £4.00
Delivery: 1 - 3 days
Orders placed before 2pm Monday - Friday are despatched the same day via Royal Mail 1st Class or Parcel Force, subject to stock availability and security checks.
(b) Premium Delivery: £6.00
Delivery: Next Working Day Guaranteed
Orders placed before 2pm Monday - Friday are despatched the same day, for guaranteed next day delivery to a U.K. Mainland address via Royal Mail, subject to stock availability and security checks.
Certain UK addresses are subject to delays and exclusions. See Royal Mail table of exclusions .
On Fridays 'Next Day' means Monday. Deliveries are made Mon-Fri 8am - 6pm.
(c) Special Delivery: £10.00
Delivery: Next Working Day Guaranteed by 9am
When it simply won't wait, all orders placed before 2pm Monday - Friday are despatched the same day via Royal Mail subject to stock availability and security checks.
For orders placed on Fridays, this service will guarantee delivery on Saturday.
Certain UK addresses are subject to delays and exclusions. See Royal Mail table of exclusions.
(ii) Free Delivery Offers
Where a product states "Free Delivery" this means free standard delivery to mainland UK destinations, normally charged at £4.00. Free delivery applies to all UK mainland addresses except those specified in the Royal Mail table of exclusions.
(iii) Variation
Something Divine reserve the right to amend the delivery charges at any time and without notice.
The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you after we receive full payment of all sums due in respect of the Products (including delivery charges).
(i) Returns Policy
At Something Divine, we want our clients to be completely satisfied with their purchases.
In the unlikely event that you are unhappy with your purchase, you can return items to us within 28 days of receipt of your order, and we will exchange or refund, providing that the goods are returned in perfect condition and in their original packaging.
If you receive an item that is defective, damaged, or not what you ordered, please notify us within 10 working days. Please either e-mail us at sales@somethingdivine.co.uk or call Customer Care on 0845 362 8567. Please have your order number to hand in order that we can try and resolve the issue quickly. There will normally be a representative available to assist you between 9.30am and 4.30 pm. Outside of these hours, or if all our representatives are engaged, please leave a message and we will call you back at the earliest opportunity.
For hygiene purposes, we cannot exchange or refund earrings.
Sale items may only be exchanged during the sale period.
Refunds, replacements or exchanges are normally processed within 7 working days of receipt of the item(s). Where appropriate, refunds will take the same method of payment as was used to make the original purchase. We will not refund any other services provided in connection with the purchase, such as gift wrapping. In the unlikely event of a problem with your refund, a member of our Customer Care team will contact you.
Please note, in all instances, Something Divine shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
When returning an item, Something Divine strongly recommends that you send the package by Recorded or Special Delivery, and obtain a proof of postage as we cannot accept responsibility for items lost in transit.
If you have any queries regarding returns, please call Customer Care on 0845 362 8567. There will normally be a representative available to assist you between 9.30am and 4.30 pm. Outside of these hours, or if all our representatives are engaged, please leave a message and we will call you back at the earliest opportunity.
(ii) Returns Procedure
Please download and print a Returns Note . If printing is not an option to you, please handwrite all of the information requested on the returns form in block capitals onto a piece of paper. Please make it clear whether you would like an exchange or a refund. Pack the item and return it to:
Returns Dept
Something Divine
PO Box 7948
Derby DE1 0LP
We will refund your postage in the case of faulty or wrong goods. In the case of ‘Change of Heart' you will be required to pay the cost of returning the item to us.
Where appropriate, a prompt refund will be issued if the item is in its original condition and all the relevant information on the returns note is complete. We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the product needs to be reduced in price for resale. The credit card used for the original purchase will be credited with the original purchase price and postage where appropriate. We will not refund any other services provided in connection with the purchase, such as gift wrapping. In the unlikely event of a problem with your refund, a member of our Customer Care team will contact you.
If you have any queries regarding returns, please call Customer Care on 0845 362 8567. There will normally be a representative available to assist you between 9.30am and 4.30 pm. Outside of these hours, or if all our representatives are engaged, please leave a message and we will call you back at the earliest opportunity.
(iii) Returning a Gift
Something Divine are happy to exchange items received as gifts. If you are unsure what to exchange it for, we will happily issue a gift voucher to the value of the item being returned, which will be valid for 6 months. If a refund is required, it will be credited to the original purchaser.
If you have any queries regarding returns, please call Customer Care on 0845 362 8567. There will normally be a representative available to assist you between 9.30am and 4.30 pm. Outside of these hours, or if all our representatives are engaged, please leave a message and we will call you back at the earliest opportunity.
Something Divine places enormous value on our relationships with our clients. Constructive feedback will help us to continually improve our service to you.
If you have feedback of any nature, please e-mail us at sales@somethingdivine.co.uk with the heading "Feedback". Or if you would prefer to speak to someone, please call Customer Care on 0845 362 8567. There will normally be a representative available to assist you between 9.30am and 4.30 pm. Outside of these hours, or if all our representatives are engaged, please leave a message and we will call you back at the earliest opportunity.
This will be a great help to us as our clients' opinions are valued enormously.
Images of Products on the Site are for illustrative purposes; actual Products may differ from such images.
We will treat all your personal information that we collect in connection with your Order in accordance with the terms of our Privacy Policy; use of our website will be subject to our Website Terms and Conditions.
This Agreement may only be varied by an instrument in writing signed by both you and us. We may revise these terms from time to time, but such revisions will not affect the terms of any Agreement which we have entered into with you.
If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect, and such invalid or unenforceable provisions or portion thereof shall be deemed omitted.
No waiver of any term, provision, or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that term, provision or condition or any other term, provision or condition of this Agreement.
You may not assign, charge, sub-contract or otherwise transfer this Agreement, or any of your rights or obligations arising under this Agreement. Any attempt by you to do so shall be null and void. We may assign, charge, sub-contract or otherwise transfer this Agreement, or any of our rights or obligations arising under this Agreement, at any time - providing such action does not serve to reduce the guarantees benefiting you under this Agreement.
This Agreement is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under this Agreement is not subject to the consent of any person who is not a party to this Agreement.
This Agreement contains the complete agreement between the parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous agreements or understandings, whether oral or written.
This Agreement will be governed by and interpreted in accordance with the laws of the England, and the English courts shall have exclusive jurisdiction with respect to any dispute arising under this Agreement.
Something Divine Website Terms & Conditions
Thank you so much for choosing Something Divine to browse for gifts and cards. Your custom is extremely important to us.
Use this section for information regarding the terms and conditions that govern your use of the site. By using our website, you accept these terms and conditions in full. If you disagree with any part of these terms & conditions, please do not use our website.
(2) Intellectual Property Rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and the material on the website. Subject to the licence below, all these intellectual property rights are reserved.
(3) Licence to use Website
You may view, download for caching purposes only and print pages from the website for your own personal use, subject to the restrictions below.
You must not:
a) Republish material from this website (including republication on another website);
b) Sell, rent or otherwise sub-license material on the website;
c) Reproduce, duplicate, copy or otherwise exploit material on our website for commercial purposes;
d) Edit or otherwise modify any material on the website;
e) Redistribute material from this website (except for content specifically and expressly made available for redistribution eg our newsletter)
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that the user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.
We may disable your user ID and password at our sole discretion.
We may revise these terms and conditions from time to time. Please check this page regularly to ensure you are familiar with the current version.
These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
The full name of our company is SOMETHING DIVINE LTD. We are registered in England and Wales under registration number 6315980. Our registered address is 164a Derby Road, Stapleford, Nottingham. NG9 7AY. You can contact us by email to enquiries@somethingdivine.co.uk.
Something Divine Privacy Policy
Something Divine will never share any of your personal details with anyone. Ever. The only trusted partner that will see your address is the Post Office to enable them to deliver your order. We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What Information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
(c) information that you provide to us for the purpose of registering with us.
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
(e) any other information that you choose to send to us
We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may send a cookie which may be stored on by your browser on your computer's hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website's usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.
Personal data submitted on this website will be used for the purposes specified in this Privacy Policy or in relevant parts of the website.
We may use your personal information to
(a) administer the website;
(b) improve your browsing experience by personalising the website; we will use your order history to track our own supply and delivery performance, and may make you an occasional offer we think you might be interested in based on your order history.
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website.
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our information about special offers and promotions, which you can opt in and out of any time using ‘My Account'
(i) provide third parties with statistical information about our users - but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
(k) we also collect general information to monitor the traffic we get through our website in order to continually improve the site and services we offer to our clients.
In addition to the disclosures reasonable necessary for the purposes identified elsewhere in this Privacy Policy, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Except as provided in this Privacy Policy, we will not provide your information to third parties.
(5) Security of Your Personal Data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure that you are happy with any changes.
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by email to enquiries@somethingdivine.co.uk at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information we hold about you needs to be corrected or updated.
If you have any questions about this Privacy Policy or our treatment of your personal data, please contact us by email at enquiries@somethingdivine.co.uk or by post to Something Divine, PO Box 7498, Derby. DE1 0LP.
Something Divine Website Disclaimer
This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, please do not use our website.
(2) Intellectual Property Rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and the material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only and print pages from the website for your own personal use, subject to the restrictions below.
You must not:
a) Republish material from this website (including republication on another website);
b) Sell, rent or otherwise sub-license material on the website;
c) Reproduce, duplicate, copy or otherwise exploit material on our website for commercial purposes;
d) Edit or otherwise modify any material on the website;
e) Redistribute material from this website (except for content specifically and expressly made available for redistribution eg our newsletter).
We may revise this disclaimer from time to time. Please check this page regularly to ensure that you are familiar with the current version.
Order by 2pm
and we will
despatch FREE
on the same day
_______________
"Super speedy delivery
that exceeded all
expectations, and the
item is simply beautiful.
Many thanks. "
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Special Offers
